ProPay - Your AI Home Warranty Claims Team

Transform your
claims journey

Contact sales

Book a demo

Company

Home

Parts

support

Security

Need to report a security concern or incident? Contact ops@pro-pay.ai

NEW

Agentic Parts Ordering

All Claims

Appliance

Water Heater

Heating

44.5k

Claims

$13.6m

Potential Savings

Savings Categories

Incorrect Dispatches

54.6%

Uncovered Repairs

28%

Customer Maintenance

15.3%

OEM Warranty/Recall

2.1%

Analyze

Enrich

6.6 of 7

Failure Risk

Sub Zero

Model

WRB329DMBM

portrait photography of man wearing black suit jacket

Customer

Dec 12, 6:45am

"A mouse chewed the power cable…"

Propay Agent

Dec 12, 6:45am

"Failure not covered due to pests"

Don't dispatch

Authorize

Claim #22424

$200

Pre-Auth Amount

$85.75

Incremental Cost

Invoice #369

Pay $33.600

Product

Labor

Sub-total

$200.00

Diagnostic Fee

$75.00

Parts

$25.00

Subtotal

$300.00

Tax

$36.00

Total Due

$336.00

Adjudicate

Get paid

Sub-total

$550.00

Fee (4.2%)

$25.28

Sub-total

$526.90

Pay me $526.90

Pay

Track Payment

In about 10 seconds

We paid out your USD

About 1 minute

Deposited into account ••••7361

Reconcile

EXECUTIVE TEAMS

Transform your claims lifecycle

OPERATIONS TEAMS

Reduce costs and increase productivity

DATA TEAMS

Enrich claims with actionable data

SUPPORT TEAMS

Increase accuracy and reduce errors

Integrate AI across your entire claims lifecycle

Capture. Validate. Decide. Predict. Every stage handled by a purpose-built agent.

FNOL

Triage

Parts

Auth

Payments

ENTERPRISE ROI

ProPay pays for itself
and then keeps paying…

ProPay pays for itself — and then some

ProPay starts returning measurable ROI within weeks: less claim leakage, fewer wasted truck rolls, faster cash flow. And it compounds.

The AI keeps learning from your data, so costs fall and accuracy climbs month after month. Reinvest a share of those savings into real-time underwriting and decisioning to create a flywheel that makes every claim a little smarter than the last.

Save years of time, costs, and wasted admin productivity

10K

Claims

$330K

Saved

2.5K

7.5K

10K

25K

50K

75K

100K

Calculate ROI

Reduced
truck rolls

Increase in productivity

Cut incorrect dispatches

Claims processed

Years of human work saved

$0m

Savings analyzed

BOOST TEAM MORALE

10x administrative productivity per claim

BOOST TEAM MORALE

10x administrative productivity per claim

BOOST TEAM MORALE

10x administrative productivity per claim

Calculate ROI

CUT CYCLE TIMES

Maximize your first-time complete ratio

CUT CYCLE TIMES

Maximize your first-time complete ratio

CUT CYCLE TIMES

Maximize your first-time complete ratio

Learn more

OPTIMIZE YOUR CX

Reduce service provider and customer churn

OPTIMIZE YOUR CX

Reduce service provider and customer churn

OPTIMIZE YOUR CX

Reduce service provider and customer churn

Learn more

AI AGENTS

A constellation of
multi-agent architecture

ProPay doesn’t rely on a single monolithic model — we use task-specific AI agents that specialize in distinct stages of the claims lifecycle.

Book a demo

TRIAGE AGENT

Triage

Solve the problem before the truck rolls

ProPay reaches the customer the moment a claim comes in. Over SMS, chat, web, or voice. Then pre-diagnoses the failure from their words, photos, and history. It validates coverage, catches OEM warranty and recalls, and recommends or rejects dispatch before a tech is ever sent.

0

%

Customer Engagement

0

%

Calls avoided entireley

a blurry image of a black and blue background

NEW

Claim Data

Don't Dispatch

Dispatch

Gathers appliance & failure info via text, chat, voice, photo

Predicts if dispatch is necessary

NEW

Claim Data

Don't
Dispatch

Dispatch

Gathers appliance & failure info via text, chat, voice, photo

Predicts if dispatch is necessary

Failure Description

Model / Serial

NEW

Claim

Not covered

Covered

Validates coverage against policy terms such as pests or maintenance

Flags non-covered parts, misuse, uncovered appliance types, and cosmetic issues

Failure Description

Model / Serial

NEW

Claim

Not covered

Covered

Validates coverage against policy terms such as pests or maintenance

Flags non-covered parts, misuse, uncovered appliance types, and cosmetic issues

COVERAGE AGENT

Cover

Determine if a repair is contract-covered before it’s approved

Policy-trained AI cross-references claim details against contract clauses with >95% classification accuracy.

0

%

Eliminates up to 13% unnecessary payouts

AUTHORIZATION AGENT

Authorize

Approve the right spend in one click, or none at all

Auth Intelligence reviews every incremental spend request against claim history, coverage, and on-site technician notes, then surfaces a clear recommendation.

0

%

Flag and classify up to 50% of claims with human-in-the-loop

Contracts

Parts

Technician Notes

Don't pay

Pay

Cross-checks contract terms, technician notes, and parts data

Flags insufficient repair info or contract violations

Diagnostic

Repair Reco

Part Number

Part Price

Reads technician comments to identify installed parts

Uses Parts API for nearest match, price, and part number

PARTS AGENT

Parts Ordering

Source and price parts automatically

ProPay reads technician notes and customer symptoms to identify the exact parts a job needs, then prices them across every distributor to find the cheapest fulfillment, turning a fragmented, manual search into a few clicks. Going from advisor, to co-pilot, to autopilot.

$8.0

Avg savings per part

1-0d

Cut from overall cycle time

Adjudication Data / Ruleset

Technician Notes, Invoices

Authorization Data

Appliance Model / Serial

FNOL Data

Field Service / Dispatch

CRM

Communication

Data Warehouse

Custom API

Integrate

ProPay ingests and structures data across your existing tech stack

Tired of additional tools? ProPay runs behind-the-scenes. No extra workflows or manual work.

Adjudication Data / Ruleset

Technician Notes, Invoices

Authorization Data

Appliance Model / Serial

FNOL Data

Field Service / Dispatch

CRM

Communication

Data Warehouse

Custom API

Integrate

ProPay ingests and structures data across your existing tech stack

Tired of additional tools? ProPay runs behind-the-scenes. No extra workflows or manual work.

Adjudication Data / Ruleset

Technician Notes, Invoices

Authorization Data

Appliance Model / Serial

FNOL Data

Field Service / Dispatch

CRM

Communication

Data Warehouse

Custom API

Integrate

ProPay ingests and structures data across your existing tech stack

Tired of additional tools? ProPay runs behind-the-scenes. No extra workflows or manual work.

Scale your claim service operations
without scaling your expenses.

For warranty

For service providers

Total visibility

Full line of sight into every claim, at every stage, in real time.

Shorter cycles

ProPay auto-adjudicates labor and parts invoices and chases missing info itself keeping your team in the loop, not in the weeds

Lower provider spend

Enrichment routes the right pro to every job, recommends the right parts, and catches work that's covered under OEM warranty.

Less admin overhead

Authorize in one click, or auto-authorize incremental spend based on claim history and on-site technician notes.

Higher Customer and Service Provier NPS

Faster resolution and lower severity mean better outcomes for customers and pros, so your team can focus on the experience.

Shorter cycles

Scale your claim service operations
without scaling your expenses.

For warranty

For service providers

Total visibility

Full line of sight into every claim, at every stage, in real time.

Shorter cycles

ProPay auto-adjudicates labor and parts invoices and chases missing info itself keeping your team in the loop, not in the weeds

Lower provider spend

Enrichment routes the right pro to every job, recommends the right parts, and catches work that's covered under OEM warranty.

Less admin overhead

Authorize in one click, or auto-authorize incremental spend based on claim history and on-site technician notes.

Higher Customer and Service Provier NPS

Faster resolution and lower severity mean better outcomes for customers and pros, so your team can focus on the experience.

Shorter cycles

Scale your claim service operations
without scaling your expenses.

For warranty

For service providers

Total visibility

Full line of sight into every claim, at every stage, in real time.

Shorter cycles

ProPay auto-adjudicates labor and parts invoices and chases missing info itself keeping your team in the loop, not in the weeds

Lower provider spend

Enrichment routes the right pro to every job, recommends the right parts, and catches work that's covered under OEM warranty.

Less admin overhead

Authorize in one click, or auto-authorize incremental spend based on claim history and on-site technician notes.

Higher Customer and Service Provier NPS

Faster resolution and lower severity mean better outcomes for customers and pros, so your team can focus on the experience.

Shorter cycles

Transform your claims journey

44.5k

$13.6m

Savings Categories

6.6 of 7

Sub Zero

Claim #22424

$200

$85.75

Invoice #369

Get paid

Track Payment

Home warranty claims lifecycle automation and decisioning

Home warranty claims lifecycle automation and decisioning

Transform your claims lifecycle

Reduce costs and increase productivity

Enrich claims with actionable data

Increase accuracy and reduce errors

Integrate AI across your entire claims lifecycle

ProPay pays for itselfand then keeps paying…

ProPay pays for itself — and then some

Save years of time, costs, and wasted admin productivity

10x administrative productivity per claim

10x administrative productivity per claim

10x administrative productivity per claim

Maximize your first-time complete ratio

Maximize your first-time complete ratio

Maximize your first-time complete ratio

Reduce service provider and customer churn

Reduce service provider and customer churn

Reduce service provider and customer churn

A constellation of multi-agent architecture

Triage

Solve the problem before the truck rolls

%

%

%

%

Cover

Determine if a repair is contract-covered before it’s approved

%

%

Authorize

Approve the right spend in one click, or none at all

%

%

Parts Ordering

Source and price parts automatically

ProPay ingests and structures data across your existing tech stack

ProPay ingests and structures data across your existing tech stack

ProPay ingests and structures data across your existing tech stack

Scale your claim service operations without scaling your expenses.

Total visibility

Shorter cycles

Lower provider spend

Less admin overhead

Higher Customer and Service Provier NPS

Scale your claim service operations without scaling your expenses.

Total visibility

Shorter cycles

Lower provider spend

Less admin overhead

Higher Customer and Service Provier NPS

Scale your claim service operations without scaling your expenses.

Total visibility

Shorter cycles

Lower provider spend

Less admin overhead

Higher Customer and Service Provier NPS

Transform your
claims journey

ProPay pays for itself
and then keeps paying…

A constellation of
multi-agent architecture

Scale your claim service operations
without scaling your expenses.

Scale your claim service operations
without scaling your expenses.

Scale your claim service operations
without scaling your expenses.