All Claims

Appliance

Water Heater

Heating

44.5k

Claims

$13.6m

Potential Savings

Savings Categories

Incorrect Dispatches

54.6%

Uncovered Repairs

28%

Customer Maintenance

15.3%

OEM Warranty/Recall

2.1%

Analyze

Enrich

6.6 of 7

Failure Risk

Sub Zero

Model

WRB329DMBM

Customer

Dec 12, 6:45am

"A mouse chewed the power cable…"

Propay Agent

Dec 12, 6:45am

"Failure not covered due to pests"

Don't dispatch

Authorize

Claim #22424

$200

Pre-Auth Amount

$85.75

Incremental Cost

Invoice #369

Pay $336.00

Product

Labor

Sub-total

$200.00

Diagnostic Fee

$75.00

Parts

$25.00

Subtotal

$300.00

Tax

$36.00

Total Due

$336.00

Adjudicate

Get paid

Sub-total

$550.00

Fee (4.2%)

$25.28

Sub-total

$526.90

Pay me $526.90

Pay

Track Payment

In about 10 seconds

We paid out your USD

About 1 minute

Deposited into account ••••7361

Reconcile

Home Warranty Claims Software for AI Claims Automation

From failure to service to final payout, ProPay’s enterprise-grade AI handles every step. Automate your FNOL, Triage, Parts, Auth, and Payments faster, smarter, and with fewer errors.

Get started

Book a demo

EXECUTIVE TEAMS

AI transformation in 30 days, not 30 months

OPERATIONS TEAMS

Reduce severity and cut cycle time

DATA TEAMS

Enrich claims with actionable data

CX & SUPPORT TEAMS

Increase accuracy and improve NPS

Integrate AI across your entire claims lifecycle

FNOL

Triage

Authorization

Parts Ordering

Payments

Capture. Validate. Decide. Predict. Every stage handled by a purpose-built agent.

The ProPay claim view for a Frigidaire refrigerator with coverage, symptom and customer detail

8%

Reduced
truck rolls

10x

Increase in productivity

55%

Cut incorrect dispatches

180,000

Claims processed

5

Years of human work saved

$22m

Savings analyzed

REDUCE SEVERITY

Automate claim operations using AI while keeping humans-in-the-loop

REDUCE SEVERITY

Automate claim operations using AI while keeping humans-in-the-loop

REDUCE SEVERITY

Automate claim operations using AI while keeping humans-in-the-loop

Calculate ROI

CUT CYCLE TIMES

Maximize your first-time complete ratio

CUT CYCLE TIMES

Maximize your first-time complete ratio

CUT CYCLE TIMES

Maximize your first-time complete ratio

Learn more

OPTIMIZE YOUR CX

Reduce service provider and customer churn

OPTIMIZE YOUR CX

Reduce service provider and customer churn

OPTIMIZE YOUR CX

Reduce service provider and customer churn

Learn more

AI AGENTS

A constellation of
multi-agent architecture

ProPay doesn’t rely on a single monolithic model. We use task-specific AI agents that specialize in distinct stages of the claims lifecycle.

FNOL AGENT

FNOL

AI claim intake over voice, text, sms, and chat.

View product

Book a demo

84%

Intake handled autonomously

<1s

Speed to answer

ProPay's warranty claim processing system taking an inbound claim call and capturing washer symptoms by text

FNOL AGENT

FNOL

AI claim intake over voice, text, sms, and chat.

View product

Book a demo

84%

Intake handled autonomously

<1s

Speed to answer

FNOL AGENT

FNOL

AI claim intake over voice, text, sms, and chat.

View product

Book a demo

84%

Intake handled autonomously

<1s

Speed to answer

TRIAGE AGENT

Triage

Pre-diagnose failures, enrich with appliance serial/model number, and stop the truck before it rolls.

View product

Book a demo

80%

Customer Engagement

8%

Calls avoided entirely

The ProPay claim view showing coverage checks, an OEM warranty recommendation, and the dispatch decision

TRIAGE AGENT

Triage

Pre-diagnose failures, enrich with appliance serial/model number, and stop the truck before it rolls.

View product

Book a demo

80%

Customer Engagement

8%

Calls avoided entirely

TRIAGE AGENT

Triage

Pre-diagnose failures, enrich with appliance serial/model number, and stop the truck before it rolls.

View product

Book a demo

80%

Customer Engagement

8%

Calls avoided entirely

AUTHORIZATOIN AGENT

Authorize

Review incremental spend against claim or CRM history, policy coverage, technician notes, and 100s of other data points.

Book a demo

100%

Claims reviewed before payout

Instant

Speed-to-auth recommendations

The ProPay claim view showing authorization decisions, claim data, and policy information

AUTHORIZATOIN AGENT

Authorize

Review incremental spend against claim or CRM history, policy coverage, technician notes, and 100s of other data points.

Book a demo

100%

Claims reviewed before payout

Instant

Speed-to-auth recommendations

AUTHORIZATOIN AGENT

Authorize

Review incremental spend against claim or CRM history, policy coverage, technician notes, and 100s of other data points.

Book a demo

100%

Claims reviewed before payout

Instant

Speed-to-auth recommendations

PARTS ORDERING AGENT

Parts Ordering

Automate your parts ordering decisions by price, delivery, or any custom business rule.

View product

Book a demo

$8.85

Avg savings per part

1-3 days

Cut from overall cycle time

PARTS ORDERING AGENT

Parts Ordering

Automate your parts ordering decisions by price, delivery, or any custom business rule.

View product

Book a demo

$8.85

Avg savings per part

1-3 days

Cut from overall cycle time

ENTERPRISE ROI

ProPay pays for itself
and then keeps paying…

ProPay pays for itself — and then some

ProPay starts returning measurable ROI within weeks: less claim leakage, fewer wasted truck rolls, faster cash flow. And it compounds.

The AI keeps learning from your data, so costs fall and accuracy climbs month after month. Reinvest a share of those savings into real-time underwriting and decisioning to create a flywheel that makes every claim a little smarter than the last.

Save years of time, costs, and wasted admin productivity

10K

Claims

$330K

Saved

2.5K

7.5K

10K

25K

50K

75K

100K

Calculate ROI

Scale your claim service operations
without scaling your expenses.

For warranty

For service providers

Total visibility

Full line of sight into every claim, at every stage, in real time.

Shorter cycles

ProPay auto-adjudicates labor and parts invoices and chases missing info itself keeping your team in the loop, not in the weeds

Lower provider spend

Enrichment routes the right pro to every job, recommends the right parts, and catches work that's covered under OEM warranty.

Less admin overhead

Authorize in one click, or auto-authorize incremental spend based on claim history and on-site technician notes.

Higher Customer and Service Provider NPS

Faster resolution and lower severity mean better outcomes for customers and pros, so your team can focus on the experience.

Scale your claim service operations
without scaling your expenses.

For warranty

For service providers

Total visibility

Full line of sight into every claim, at every stage, in real time.

Shorter cycles

ProPay auto-adjudicates labor and parts invoices and chases missing info itself keeping your team in the loop, not in the weeds

Lower provider spend

Enrichment routes the right pro to every job, recommends the right parts, and catches work that's covered under OEM warranty.

Less admin overhead

Authorize in one click, or auto-authorize incremental spend based on claim history and on-site technician notes.

Higher Customer and Service Provider NPS

Faster resolution and lower severity mean better outcomes for customers and pros, so your team can focus on the experience.

Scale your claim service operations
without scaling your expenses.

For warranty

For service providers

Total visibility

Full line of sight into every claim, at every stage, in real time.

Shorter cycles

ProPay auto-adjudicates labor and parts invoices and chases missing info itself keeping your team in the loop, not in the weeds

Lower provider spend

Enrichment routes the right pro to every job, recommends the right parts, and catches work that's covered under OEM warranty.

Less admin overhead

Authorize in one click, or auto-authorize incremental spend based on claim history and on-site technician notes.

Higher Customer and Service Provider NPS

Faster resolution and lower severity mean better outcomes for customers and pros, so your team can focus on the experience.

FAQ

Frequently asked questions

What is home warranty claims software?

Does ProPay replace our existing warranty management software?

Which parts of the claim lifecycle does ProPay automate?

How long does implementation take?

How is ProPay priced?

Is ProPay SOC 2 compliant?

Enterprise-grade AI Claims Transformation

Get started

Book a demo

Company

Product

Resources

support

Need to report a security concern or incident? Contact ops@pro-pay.ai

Enterprise-grade AI Claims Transformation

Get started

Book a demo

Company

Product

Resources

support

Need to report a security concern or incident? Contact ops@pro-pay.ai

Enterprise-grade AI Claims Transformation

Get started

Book a demo

Company

Product

Resources

support

Need to report a security concern or incident? Contact ops@pro-pay.ai

44.5k

$13.6m

Savings Categories

6.6 of 7

Sub Zero

Claim #22424

$200

$85.75

Invoice #369

Get paid

Track Payment

Home Warranty Claims Software for AI Claims Automation

Home Warranty Claims Software for AI Claims Automation

AI transformation in 30 days, not 30 months

Reduce severity and cut cycle time

Enrich claims with actionable data

Increase accuracy and improve NPS

Integrate AI across your entire claims lifecycle

8%

10x

55%

180,000

5

$22m

Automate claim operations using AI while keeping humans-in-the-loop

Automate claim operations using AI while keeping humans-in-the-loop

Automate claim operations using AI while keeping humans-in-the-loop

Maximize your first-time complete ratio

Maximize your first-time complete ratio

Maximize your first-time complete ratio

Reduce service provider and customer churn

Reduce service provider and customer churn

Reduce service provider and customer churn

A constellation of multi-agent architecture

FNOL

84%

<1s

FNOL

84%

<1s

FNOL

84%

<1s

Triage

80%

8%

Triage

80%

8%

Triage

80%

8%

Authorize

100%

Instant

Authorize

100%

Instant

Authorize

100%

Instant

Parts Ordering

$8.85

1-3 days

Parts Ordering

$8.85

1-3 days

ProPay pays for itselfand then keeps paying…

ProPay pays for itself — and then some

Save years of time, costs, and wasted admin productivity

Scale your claim service operations without scaling your expenses.

Total visibility

Shorter cycles

Lower provider spend

Less admin overhead

Higher Customer and Service Provider NPS

Scale your claim service operations without scaling your expenses.

Total visibility

Shorter cycles

Lower provider spend

A constellation of
multi-agent architecture

ProPay pays for itself
and then keeps paying…

Scale your claim service operations
without scaling your expenses.

Scale your claim service operations
without scaling your expenses.

Scale your claim service operations
without scaling your expenses.